Delivery
Delivery Terms & Conditions
For all delivery inquiries please email info@furniture-network.co.uk
Delivery Process
We aim to deliver items within 1-4 weeks from the date an order is placed. The delivery time for bespoke items is 8-12 weeks.
The delivery date given upon purchase is the estimated delivery date. The delivery time is estimated based on availability. All customers will receive delivery confirmation via telephone or email a minimum of 24 hours prior to the estimated delivery date.
All deliveries take place Monday-Friday. Customers will be allocated a four-hour time period and the delivery team will call 30 minutes before arrival.
Customers that place the order through Snap Finance have a maximum of 90 days to receive their order, after which their application will automatically be withdrawn.
Customers who pay upfront/on delivery have a maximum of 8 weeks to receive delivery. If the delivery has not been accepted within 8 weeks, the order will be cancelled.
If customers have any specific delivery requests; these can be requested by emailing info@furniture-network.co.uk
Delivery Prices (Based on distance from B29 6BJ)
Up to 100 miles: £50
Up to 150 miles: £80
Small Items: £20-£30
Small Items Sent by Post: £5-£20
All deliveries that are more than 150 miles from B29 6BJ will be delivered by our partner courier service, SGK Delivery.
SGK Fees Are As Follows:
150-180 Miles: £120
180+ Miles: £150
250 Miles: £180
*All SGK deliveries fees must be paid at the time your order is placed
*Please note, some postcode we do not deliver to, if unsure please ask a member of staff.
Please note that all delivery charges are non-refundable once the item has been delivered.
Amending & Cancelling Orders Before Delivery
If you need to amend or cancel your order, please contact 0121 414 0058 or message us using the following link.
Any amendments or cancellations of orders must be completed at least 24 hours before the expected delivery date. Any cancellations made after this period may be subject to a £50 cancellation fee.
Delivery and assembly fees are non-refundable.
Delivery Procedure
If you do not live on the ground floor and do not have a lift in your building, there will be a small stair fee for items which have to be carried up flights of stairs (£10 per flight of stairs).
All product sizes can be found on our website so customers can ensure that items will fit through all doorways, entry ways, and corridors on the premises. Any items which do not fit will have to be returned at the cost of the customer. If you are unsure about whether an item will fit, please contact us and we would be happy to assist you with your inquiry.
In order to ensure a smooth delivery process, please ensure that all furniture and other household items are out of the way during the delivery.
Customers must inspect products on delivery and note whether they are satisfied with the item on the delivery receipt while the delivery team is still present.
If a product has been delivered damaged or if there has been any issues during delivery, customers will need to note this on Furniture Network’s copy of the delivery receipt while the delivery team is still present.
All pictures on our website are for illustration purpose only. Actual product may vary according to light and/or shade variation.
Photos and information regarding the damage will need to be emailed to info@furniture-network.co.uk as soon as possible after delivery, so the issue can be addressed by our customer support team.
For any customers requiring additional assistance from the delivery team please contact us with your request at least 24 hours prior to your scheduled delivery.
Our delivery team does not remove furniture packaging. Please keep packaging if you wish to return or exchange your furniture within the 14-day cooling off period.
If your order has been processed and/or a delivery day has been confirmed and the customer decides to cancel the order, the deposit becomes non-refundable.
Assembling Products
Customers located within a 150-mile radius from Furniture Network will receive sofa assembly services free of charge. Deliveries outside of this range will be subject to a £30-35 assembly fee.
We only provide assembly services for sofas and divan beds. Other furniture such as beds, dining sets, and wardrobes will need to assembled by customers.
For more information regarding assembly please visit our Assembly page.
Covid-19 & Customer Safety
We are doing our best to ensure the safety of our customers and delivery team. If you or a member of your household are unwell or self-isolating. please inform us via phone call, so that we can reschedule your delivery.
In order to ensure the safety of our customers, our delivery team has been trained to adhere to all government social distancing guidelines and will be wearing face masks and gloves while completing their deliveries.
HOW TO CONTACT US:
💬 Chat with us on Messenger
📩 info@furniture-network.co.uk
📞 0121 389 2811 (Monday to Friday 10-5pm and Saturday and Sundays 10-6pm)
